globet Privacy Policy

1. Introduction

globet operates the online casino and sports betting platform at globet.club, serving players based in Bangladesh. As a platform that handles financial transactions, identity verification, and gaming activity, we recognise that the responsible handling of personal data is fundamental to the trust our players place in us.

This Privacy Policy applies to all personal data collected through the globet website, mobile browser interface, and any associated customer support or communication channels. It applies to all registered players and to visitors who access the Platform without registering an account. This policy should be read alongside the globet Terms & Conditions and Responsible Gaming policy, both of which are incorporated herein by reference.

2. Personal Data We Collect

2.1 Registration Data

When you create a globet account, we collect the following information: full legal name, date of birth, mobile phone number, and your preferred payment method details (such as your registered bKash, Nagad, or Rocket mobile number). This data is required to establish your account, verify your identity, and process deposits and withdrawals.

2.2 Identity Verification (KYC) Data

To comply with our age verification and Know Your Customer obligations, globet may request copies of official identification documents, including your National Identity Card (NID), passport, or birth certificate. These documents are used solely for the purpose of verifying your identity and age and are stored securely for the duration required by our data retention obligations.

2.3 Financial Transaction Data

We collect records of all deposits, withdrawals, and wagers made through your account. This includes transaction amounts expressed in Bangladeshi Taka (৳), timestamps, payment method references, and transaction outcomes. Financial data is retained for accounting, auditing, and anti-money laundering compliance purposes.

2.4 Technical and Device Data

When you access the globet platform, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device identifiers, screen resolution, and session timestamps. This data is used for security monitoring, fraud detection, and improving platform performance.

2.5 Usage and Behavioural Data

We collect data about how you interact with the platform, including the games you play, the pages you visit, the duration of your sessions, and the features you use. This data helps us understand player preferences, personalise your experience, and identify responsible gaming patterns that may require intervention.

2.6 Communications Data

When you contact globet support via email or any other permitted channel, we retain records of the communication, including the content of your enquiry and our response. This data is used to resolve your query, maintain a service history, and improve our support quality.

3. How We Use Your Personal Data

globet uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your account balance, and communicate essential account information to you.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions.
• Identity and age verification: To confirm that you are at least 18 years of age and to fulfil our KYC obligations, ensuring the platform is not accessed by minors or by prohibited individuals.
• Security and fraud prevention: To detect and prevent unauthorised account access, multi-accounting, money laundering, bonus abuse, and other forms of fraudulent or prohibited activity.
• Responsible gaming: To monitor gaming patterns for indicators of problem gambling and to apply self-exclusion, deposit limits, or cooling-off periods where requested or required.
• Platform improvement: To analyse usage patterns, identify technical issues, and develop new features that improve the player experience on globet.
• Customer support: To respond to your enquiries, resolve disputes, and maintain a history of support interactions for quality assurance purposes.
• Marketing communications: To send you promotional offers, bonus notifications, and news about globet, where you have not opted out of such communications. You may withdraw your consent to marketing messages at any time.
• Legal compliance: To fulfil any legal obligations applicable to globet's operation, including responding to lawful requests from regulatory or law enforcement authorities.

4. Legal Basis for Processing

globet processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between globet and the player — specifically, to operate your account, process transactions, and deliver the gaming services you have requested.
• Legitimate interests: globet has a legitimate interest in preventing fraud, maintaining platform security, and improving its services, provided this interest is not overridden by your individual rights and freedoms.
• Legal obligation: Certain processing activities — including KYC verification, financial record-keeping, and responses to regulatory enquiries — are required by applicable law and cannot be refused.
• Consent: Where processing is based on your consent — primarily for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Disclosure

5.1 Payment Processing Partners

To facilitate deposits and withdrawals, globet shares the minimum necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing networks. These providers are contractually bound to process your data only for the purpose of completing the transaction and are prohibited from using it for any other purpose.

5.2 Identity Verification Providers

Where third-party KYC verification services are used to validate your identity documents, globet shares only the data required for that verification. KYC partners are subject to strict data processing agreements and are not permitted to retain your documents beyond the verification period unless required by their own regulatory obligations.

5.3 Game Studio Providers

Games hosted on the globet platform are provided by third-party studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive session data and a pseudonymous player identifier to facilitate game delivery. They do not receive your full name, payment details, or contact information through the gaming interface.

5.4 Legal and Regulatory Disclosure

globet may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a lawful court order, or where disclosure is necessary to protect the rights, property, or safety of globet, its players, or the public. We will not make such disclosures voluntarily beyond what is legally required.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of globet's business assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and any material changes to how their data is processed as a result.

6. Cookies and Tracking Technologies

globet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you access the globet website. We use the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function correctly, including session management, login authentication, and security verification. These cannot be disabled without affecting core platform functionality.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how players navigate the platform. This helps us identify pages that perform poorly, detect technical errors, and prioritise improvements.
• Functionality cookies: Used to remember your preferences, such as your preferred language setting, so that the platform behaves consistently across sessions.
• Marketing cookies: Used to deliver relevant promotional content within the platform. These cookies track which promotions you have viewed and whether you have engaged with them. You may opt out of marketing cookies through your browser settings.

You may control cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to access and use the globet platform.

7. Data Retention

globet retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account registration data: Retained for the lifetime of your account and for a period of five years following account closure, to meet financial record-keeping and anti-money laundering obligations.
• KYC and identity documents: Retained for a minimum of five years from the date of submission, or longer where required by applicable law.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for a period of three years from the date of the most recent communication in a given support thread.
• Technical and device data: Retained for up to 12 months from collection, after which it is aggregated and anonymised for analytical purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not technically possible (for example, in certain backup systems), the data is isolated and protected from further processing until deletion becomes possible.

8. Data Security

globet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and globet servers.
• Encryption of sensitive data fields — including payment method references and identity document content — at rest in our database systems.
• Role-based access controls ensuring that internal staff can only access player data relevant to their specific operational responsibilities.
• Regular security audits and penetration testing of platform infrastructure.
• Automated monitoring systems that detect and alert on unusual access patterns or potential data breach events.
• Secure disposal protocols for any physical media that may have contained personal data.

While globet takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their globet account and to contact support immediately if they suspect unauthorised access to their account.

9. Your Data Rights

As a globet player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact globet support at the address provided in Section 13.

• Right of access: You may request a copy of the personal data globet holds about you, together with an explanation of how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw the consent on which processing was based. This right is subject to any overriding legal obligation to retain the data.
• Right to restriction of processing: You may request that globet restricts the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: Where processing is based on your consent or on a contractual necessity, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where that processing is based on globet's legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

globet will respond to all valid data rights requests within 30 days of receipt. We may ask you to verify your identity before fulfilling a request to ensure the security of your personal data.

10. Children's Privacy

The globet platform is strictly intended for individuals aged 18 years and above. globet does not knowingly collect, process, or store personal data relating to individuals under the age of 18. If we become aware that an account has been registered by a person under 18, the account will be immediately closed, any deposits returned where possible, and all associated personal data deleted in accordance with our data retention procedures.

Parents or guardians who believe that a minor may have registered a globet account should contact support at [email protected] immediately. globet takes underage access seriously and cooperates fully with responsible gaming and child protection initiatives in Bangladesh.

11. Third-Party Links

The globet platform may from time to time contain references to game providers and payment partners whose own platforms operate independently of globet. This Privacy Policy applies solely to data collected and processed by globet through the globet.club platform. globet is not responsible for the privacy practices of any third-party service provider, game studio, or payment processor, and encourages players to review the privacy policies of any external services they interact with in connection with their globet account.

12. Amendments to This Privacy Policy

globet reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this document. Where changes are material — that is, where they significantly affect how we collect, use, or share your personal data — globet will provide notice to players via a notification on the platform or by email to the registered account address, with reasonable advance notice prior to the effective date.

Continued use of the globet platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised terms, you may request account closure as set out in the globet Terms & Conditions.

13. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way globet handles your personal data, please contact the globet Data Privacy team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Privacy Requests: "Privacy Request – [Your Account Username]"
• Response Time: Within 30 days of receipt for data rights requests; within 24 hours for general privacy enquiries
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

If you are not satisfied with globet's response to a privacy-related complaint, you may escalate your concern in writing to [email protected] with the subject line "Formal Privacy Complaint". globet will acknowledge all formal complaints within 5 business days and provide a substantive response within 30 days.